APCOM

It's a little revolution for every Milanese passenger: a new protocol will protect their rights in case of airport's inefficiency. Lombardy Region, Consumers associations and Sea, the company that manages the Linate and Malpensa airports, came to an agreement to protect travelers' rights and to help customers reacts to the airport's negligence.

"This protocol agreement represents a model of collaboration between institutions, services companies and consumers", says Franco Nicoli Cristiani, Commerce and Fair-Trades Councilor. The agreement talks about the collocation of a Conciliation Office in Linate airport, for all passengers who have to deal with the airport's inefficiency. Conciliation procedure will start for free using the appropriate form available inside the office. This new procedure will be publicized in Sea's service paper.

All the forms useful for the conciliation will be available on the Internet too. Passengers can download them from the Sea website and Consumers associations web sites. "This protocol will reintroduce certain rules and easy practices to solve any dispute", says Giuseppe Bonomi, president of Sea. "It is a very useful instrument to help our consumers in a very punctual way". The conciliation form must be signed from consumers associations too. These associations are happy to welcome this initiative as one of the most important in this sector.